1. Who is responsible for your information?

JNJ Detailing Ltd (“JNJ”, “we”, “us” or “our”) is the controller of personal information collected through www.jnjdetailing.com and in connection with our enquiries and customer services. This means we decide why and how that information is used.

Contact: JNJ Detailing Ltd, Shelah Road, Halesowen, West Midlands, B63 3PG, United Kingdom.
Email: [email protected]
Telephone: 07450 307182

This policy covers website visitors, prospective customers, customers and people contacting us. It does not replace separate employee or recruitment privacy information.

2. Information we collect and where it comes from

• Contact details: your name, email address, telephone number, postal address and, where relevant, business name.
• Enquiry and vehicle details: vehicle make, model, registration, condition, photographs, the services you are interested in, your requirements, preferred dates and answers submitted through our forms.
• Customer records: quotations, bookings, instructions, job and inspection records, vehicle photographs and videos, invoices, payment status, warranty details, aftercare requests and complaints.
• Communications: emails, texts, WhatsApp messages, social-media enquiries and notes of conversations with our team.
• Marketing preferences: consent records, contact preferences and requests to stop marketing.
• Website and advertising information: IP address, browser and device information, pages visited, referring websites, campaign identifiers, interactions with forms and videos, and cookie or similar identifiers, depending on the tools used and your choices.

We normally obtain information directly from you through our website, lead forms, telephone, email, WhatsApp, social media or in person. We can also receive information from advertising platforms when you submit an enquiry, or from a dealer, referrer or someone arranging work on your behalf. Technical information is collected through our website and service providers.

Please only give us another person’s details if you are authorised to do so, and let them know about this policy. We do not need sensitive personal information to prepare a normal vehicle-services quotation.

3. Why we use your information

UK data-protection law requires a lawful basis for each use of personal information. Our main uses are:

• Enquiries, quotations and bookings: to take steps at your request before entering a contract, and to perform our contract with you. For business contacts acting for a company, we rely on our legitimate interest in managing that business relationship.
• Delivering services and aftercare: to carry out agreed work, communicate progress, take payments, administer warranties and respond to service issues. The basis is performance of our contract, and legitimate interests where necessary to manage service quality or a dispute.
• Accounts and legal requirements: to keep records and comply with tax, accounting and other applicable obligations. The basis is legal obligation.
• Business administration and security: to organise our sales pipeline, maintain accurate records, prevent fraud, protect systems, investigate complaints and establish or defend legal claims. The basis is our legitimate interests in running and protecting the business, balanced against your rights.
• Marketing: consent where required, or legitimate interests where marketing is legally permitted without consent. The additional electronic-marketing rules are explained below.
• Advertising tracking and optional analytics: consent where required for cookies, similar technologies and associated personal-information processing. Essential security and service functions rely on the applicable legitimate interest or contractual basis.

Providing enquiry information is voluntary. If you do not provide the contact, vehicle or booking details needed for a particular request, we may be unable to quote, contact you or deliver that service. Optional marketing consent is not a condition of buying from us.

4. HighLevel, forms and customer communications

We use HighLevel (also known as GoHighLevel) to manage enquiries, contacts, opportunities, sales follow-ups and customer communications. Information submitted through connected forms may be stored in our CRM and displayed in sales dashboards used by our team. Authorised integrations may transfer information between our forms, CRM and operational systems to keep records up to date.

We may contact you by the channels relevant to your request, including telephone, email, SMS or WhatsApp, to discuss your enquiry, quotation, booking or ongoing service. A service message is different from an unrelated promotional message.

Automations may acknowledge enquiries, create reminders or organise follow-up based on your form answers and interactions. You can contact our team if you want a person to review your enquiry or correct information used in that process.

5. Marketing and your choices

We send promotional emails, texts and similar direct messages to individuals only with the consent required by law or where the existing-customer “soft opt-in” applies. That exception is limited to our own similar services where we obtained your details during a sale or genuine sales enquiry and offered a clear opt-out when collecting them and in subsequent messages.

Withdrawing consent does not affect processing that was lawful before withdrawal. Stopping marketing will not prevent essential communications about a booking, payment, warranty or service you have requested. We may keep a minimal suppression record so that your opt-out is respected.

6. Cookies, advertising and embedded content

Our website uses cookies and similar technologies. Some support essential functions and security; others measure site use, video engagement or advertising performance. Technologies used across our website and campaigns can include Google tags and advertising tools, Meta Pixel and Conversions API, TikTok tools, and embedded Wistia videos.

Advertising tools may receive event information such as a page visit or submitted enquiry, device and online identifiers, campaign details and, where enabled and permitted, contact details transformed into a hashed identifier for matching. Hashing does not make this information anonymous. Providers may combine event information with information held in your account with them, measure conversions or personalise advertising.

Advertising cookies and similar tracking require consent. Reading this policy or submitting a service enquiry is not, by itself, consent to optional advertising tracking. Server-side tracking also remains subject to applicable privacy and consent requirements.

You can use the website’s cookie controls where displayed, manage cookies through your browser, and adjust advertising preferences in your Google, Meta or TikTok account. Blocking cookies can affect some site features. Contact us if you need help exercising a choice. Third-party platforms and embedded services also explain their own processing in their privacy notices.

7. Who receives your information?

Information is shared where needed for the purposes described in this policy, with the following recipients:

• Authorised members of our team and contractors supporting your enquiry or work.
• Website hosting, security, IT, email, forms, CRM and communications providers, including HighLevel and providers of connected business systems.
• Booking, job-management, payment, accounting and warranty-service providers, where relevant to your service.
• Advertising, analytics, social-media and video providers described above, subject to applicable choices and legal requirements.
• Professional advisers, insurers, regulators, law-enforcement bodies or courts where disclosure is necessary and lawful.
• JNJ Essentials Ltd or a relevant supplier where needed to fulfil a product, film or warranty request involving that business.

Service providers acting on our behalf must process information under appropriate contractual terms. Some recipients, such as payment providers and social-media platforms, act as independent controllers for their own purposes. We do not sell customer contact lists or provide mobile numbers or messaging-consent records to third parties for their own marketing.

8. International transfers

Some technology providers operate internationally, so information may be processed outside the United Kingdom, including in the United States. Where a transfer is restricted by UK data-protection law, it must be covered by an applicable UK adequacy regulation or appropriate safeguards, such as the UK International Data Transfer Agreement or the UK Addendum to approved standard contractual clauses, together with any required assessment and additional protections.

You can contact us for information about the locations and safeguards relevant to the providers processing your information, and to request a copy of applicable safeguards, subject to necessary redactions.

9. How long we keep information

Retention depends on why a record is needed. We use the following criteria rather than keeping every type of information for the same period:

• Enquiries and quotations: the time needed to respond and complete reasonable follow-up, taking account of whether you remain in active discussions or ask us to stop.
• Booking, job and aftercare records: the duration of the customer relationship, any applicable warranty, and the period reasonably needed to deal with complaints or legal claims. Longer warranties can require relevant installation records to be retained for longer.
• Invoices and accounting records: the applicable statutory accounting and tax retention period.
• Marketing records: while there is a valid basis to contact you, with minimal opt-out records retained as needed to prevent further marketing.
• Technical and analytics information: the operational purpose, configured retention settings and relevant cookie or identifier expiry.

Information should be deleted or anonymised when it is no longer needed. Relevant records may need to be kept longer for a specific dispute, investigation or legal obligation. Contact us if you would like the retention criteria explained for a particular record.

10. Vehicle photographs and videos

Photographs and videos can document vehicle condition, work completed and quality checks, and help us provide progress updates, aftercare or evidence concerning a service. We rely on the relevant contractual purpose or our legitimate interest in documenting and protecting our work.

Using identifiable customer images for publicity is a separate purpose. We seek permission where required and consider whether registration plates or other identifying details should be obscured. Please tell us if you do not want your vehicle featured in promotional content; we will consider your request before publication and address requests concerning existing material.

11. Your rights

Depending on the circumstances and lawful basis, you can ask us to:

• Give you access to your personal information and a copy of it.
• Correct inaccurate or incomplete information.
• Delete information or restrict how we use it.
• Provide eligible information in a portable format.
• Stop processing based on legitimate interests where your particular circumstances justify an objection.
• Stop direct marketing, or withdraw consent where processing relies on consent.

These rights are subject to the conditions and exceptions in data-protection law. Email [email protected] to make a request. We may need proportionate information to verify your identity. Requests are normally free and answered within one month, subject to permitted extensions or other applicable rules; we will explain if these apply.

13. Questions, complaints and updates

Please contact us if you have a concern about your information so that we can investigate. You also have the right to complain to the UK Information Commissioner’s Office (ICO): ico.org.uk/make-a-complaint/ or telephone 0303 123 1113.

We may update this policy when our services, systems or legal requirements change. The date at the top identifies the latest version. Where a material change requires additional information or a new choice, we will provide it appropriately.

JNJ Detailing Ltd
[email protected] · 07450 307182